Appointment Information

Office Hours: Monday-Friday 8:00 a.m.-5:00 p.m.

Appointments Scheduled: Monday-Friday 8:00 a.m.-4:30 p.m.

When possible, all patients will be seen by appointment. We try our best to stay on schedule, but occasionally an emergency or a patient with a complex problem may cause delays.

When this occurs, we request your patience and understanding. If you are unable to wait, we will be happy to reschedule your appointment at a more convenient time.

Please arrive 10-15 minutes before your scheduled appointment time in case new paperwork or file updates are required.

EMERGENCIES

Our physicians make every effort to see emergency patients as soon as possible. Our answering service can be reached after business hours by calling the office phone number.

CANCELLATIONS

We understand that it may be necessary to cancel or reschedule your appointment occasionally. Please cancel at least 24 hours in advance to allow us to better serve all of our patients. If you are running late, please call to inquire if we are still able to honor your appointment time or will need to reschedule your appointment.

Patient Forms

Insurance and Payment Information

We participate in several Managed Care Plans and will file claims for you. However, it is the patient’s responsibility to ensure that we have the most current insurance information available. If your insurance requires a physician referral, please make sure the referral is called in ahead of time.

 

Regardless of insurance benefits available, the patient remains financially responsible for all unpaid balances. Accounts without payment activity after ninety days will be considered delinquent. Please feel free to discuss fees with your physician.

A cropped photo of a female dermatology provider wearing scrubs holding the hand of a patient. Neither faces are in the photo.

MOST MAJOR INSURANCES ACCEPTED

The following is a list of insurances with which we currently are participating. If your insurance isn’t listed, it could be a plan in which we aren’t required to participate with to provide services to you. Please contact your insurance company, if you have any questions.

  • Aetna
  • Amerigroup
  • BCBS TN
  • Cigna
  • Cigna HealthSpring
  • Devoted Health Plans
  • Humana
  • Medicare (TN)
  • Medicare Railroad
  • Multiplan
  • Prime Health
  • TennCare (Medicaid)
  • Tricare
  • United Healthcare
  • WellCare

MEDICARE

We accept Medicare assignment and will be happy to file any supplementary insurance as long as the patient provides us with the necessary information.

FEES

Payment is expected at the time of service including co-pays and/or deductibles. You may request a copy of your charges, which will be sent via U.S. mail as soon as possible. If you have a billing question or concern regarding your account, please call our business office.

LABORATORY TESTING

Certain procedures require the services of a pathologist. Patients will be billed separately for lab fees.

Diagnoses and Prescriptions

We do not make diagnoses by telephone, but questions regarding treatment or medication may be directed to the office staff during regular office hours. If we have not seen you for one year or more, we must reconfirm diagnoses before approving prescription refills. Routine prescription refills cannot be completed on weekends.

pharmacist helping patient as he signs forms.

ADDITIONAL RESOURCES

Your Best Skin Awaits

Visit Knoxville Dermatology Group

Our award-winning dermatologists provide thoughtful, expert care for all your skin health needs. We are proud to offer the most advanced general, surgical, and cosmetic dermatologic services in the Knoxville region.

Schedule an Appointment