When possible, all patients will be seen by appointment. Although we strive to stay on schedule, as with any physician, emergencies and patients with complex problems may cause delays. When this occurs, we request your patience and understanding, but if you are unable to wait we will be happy to reschedule your appointment at a more convenient time.

Cancelling Appointments
If you are unable to keep your appointment or will be unavoidably delayed, please notify the office as soon as possible. This will allow us to better serve all of our patients. Please cancel at least 24 hours in advance.

Insurance
We will assist you in filing your insurance by providing two copies of the necessary medical information and charges before leaving the office. Our form contains sufficient information to submit for benefit payments from all insurance companies. Regardless of insurance benefits available, the patient remains financially responsible. Accounts not showing any payment in ninety days will be considered delinquent. Please feel free to discuss the fees with your physician.

Managed Care Plans
We participate in certain Managed Care Plans and will file claims for you. However, it is the patient's responsibility to see that we have the most current insurance information and referrals if required.

Regardless of insurance benefits available, the patient remains financially responsible. Accounts not showing any payment in ninety days will be considered delinquent.

Medicare
We do accept Medicare assignment and will be happy to file any supplementary insurance as long as the patient provides us with the necessary information.

Fees
Payment is expected at time of service. (This includes your co-pay or deductible). If you require a copy of your charges we will be happy to send that to you in the mail. If you have a problem concerning your account, please notify our business office.

Telephone Calls
We do not make diagnoses by telephone, but questions regarding treatment or medication may be called to the office staff during regular office hours. If we have not seen you for one year or more, we must reconfirm the diagnosis before approving further refills. No routine refills will be filled on the weekend.

Emergencies

We will make every effort to see emergency patients as soon as possible. Our answering service can be reached after business hours by calling the office phone number.

Laboratory Testing

Certain procedures require the services of a pathologist. You will be billed separately for these charges.

UT (865) 546-7521 | West (865) 690-9467